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Our Team

 

John Gurtler, President - Property Damage Expert and Instructor

  • Certified as a Master Restorer through the Institute of Inspection Cleaning & Restoration Certification (IICRC); Master Fire & Smoke Restorer, Master Water Restorer, Master Textile Restorer, and Commercial Dying Specialist. Other IICRC certifications include: Applied Microbial Remediation.
  • Council-certified as a Microbial Remediator through the American Council for Accredited Certification (ACAC). The Council of Engineering and Scientific Specialty Boards (CESB) accredit ACAC programs.
  • Other expert certifications include: Insurance Loss Subrogation, EPA Lead Renovation, and OHSA-General Industry.
  • Licensed asbestos inspector
  • Field experience includes fire, smoke, water, and mold damage emergency mitigation and reconstruction; commercial and residential. Inspection & restoration of high-value and precious contents. Microbial and particle contamination testing, protocols, engineering controls, and remediation.
  • Contents training through RIA
  • Expert testimony for property damage losses in litigation.
  • Recipient of the “Excellence in Leadership” award from Neighborly, holding company of Rainbow Restoration in 2011.
  • Recipient of the "Top Gun" award from Neighborly every year since 2014. This award is presented to the highest ranking Rainbow franchises among the Rainbow network.
  • A cohort of the 2018 Goldman Sach's 10,000 small business alumni
  • Member of CRUSA, Commercial Restoration USA.

 

Mia Hanson, Office Manager & Estimator - Water, Mold, Fire & Contents Damage Specialist

  • Certified through the Institute of Inspection, Cleaning, and Restoration (IICRC) for Water Damage Restoration
  • Xactimate Level 1, 2, and 3 Certifications
  • 10 years of estimating experience for water, mold, wind/hail damage, fire/smoke damage, personal property, and trauma/biohazard clean up
  • Experienced in aerial imaging and a virtual assist for both interior and exterior damage
  • Handling property damage for 10 years between restoration and insurance claims (water, wind/hail damage, fire/smoke damage, mold, trauma/biohazard clean up); commercial and residential
  • Handling personal property damage for 10 years between restoration and insurance claims (pack out, inventories/trash outs, content cleanings) commercial and residential
  • Worked Catastrophe claims in all states in the field, behind the desk, and virtually for water, wind/hail, hurricanes, tornadoes, wildfires, mudslides, etc.
  • Assisted in rolling out virtual assist/aerial imaging processes for a major insurance carrier
  • Managed Catastrophe call centers ramping up over 250+ temporary employees for a major insurance carrier to provide excellent customer service
  • 16 years of customer service experience

 

Christinna Ogden, Estimator - Water, Mold, Fire Damage Specialist

  • Graduated from Vermont Law School with a Masters of Environmental Law & Policy

  • Graduated from Carthage College with a Bachelor of Arts in Geography & Earth Science

  • Minors include Climatology/Meteorology

  • Secondary language: fluent in french

  • Certified through the Institute, Cleaning, and Restoration (IICRC) for Water Damage Restoration & Fire/Smoke Restoration and Odor Control

  • Assisted in rolling out virtual assist/aerial imaging processes for a major insurance carrier.

  • Xactimate Level 1 & 2 Certifications

  • 15 years of customer service experience

  • Experienced in aerial imaging and a virtual assist for both interior and exterior damages

  • Worked catastrophe claims in all states both virtually and fast track scenarios

  • Licensed adjuster for property & casualty in 50 states

  • Estimating experience for water damage, mold remediation, wind/hail damage, fire/smoke damage, and rebuild

  • Bilingual - fluent in French

 

Steve DeAvila, Operations Manager - Water, Mold, Fire Damage and Contents Specialist

  • Certified through the Institute of Inspection, Cleaning and Restoration (IICRC) for Water Damage Restoration, Fire & Smoke Restoration, and Odor Control.
  • Contents training through RIA
  • Promoted from Contents Manager to Operations Manager
  • Field experience includes fire, smoke, water, and mold damage mitigation - content inventory, pack out and cleaning; commercial and residential.
  • 16 years of experience in customer service
  • 12 years of experience as a supervisor
  • 12 years of experience handling personal property
  • Received recognition for being voted BEST communication and most motivated by his peers

 

Adriana Lopez, Fire Mitigation Specialist

  • Certified through the Institute of Inspection, Cleaning, and Restoration (IICRC) for Fire Restoration and Odor Control
  • 18 years of experience in the restoration field - Field experience includes fire, smoke, water, and mold damage mitigation - trauma cleanup - drying documents - content inventory, pack out and cleaning; commercial and residential.
  • 18 years of customer service experience.
  • Primary focus is fire damage restoration and contents restoration.
  • Received recognition for being voted BEST documentation, communication, most organized, and most detail-oriented by her peers.
  • Bilingual in Spanish
  • Experience with MatterPort & iCat Software Solutions

 

Angelo Gutierrez, Project Manager - Water Damage Specialist 

  • Certified through the Institute of Inspection, Cleaning, and Restoration (IICRC) for Water Damage Restoration, Applied Structural Drying, & Fire Restoration
  • 9 years of management experience
  • 15 years of customer service experience
  • Field experience includes water damage restoration, content cleaning, content inventorying, content pack-outs, mold remediation, fire/odor restoration, and biohazard clean up
  • Experience in large loss project management (commercial & residential)
  • Primary focus is water damage restoration
  • Bilingual in Spanish

 

Jose Noriega, Project manager - Water Damage Specialist

  • Certified through the Institute of Inspection, Cleaning, and Restoration (IICRC) for Water Damage Restoration & Applied Structural Drying
  • Subrogation experience
  • Licensed asbestos inspector
  • Field experience includes water damage restoration, content cleaning, content inventorying, content pack-outs, mold remediation, fire/odor restoration, and biohazard clean up
  • Primary focus is water damage restoration
  • 8 years of water, fire, smoke, mold, and biohazard damage clean up
  • 8 years of management/customer service experience
  • Experience with utilizing virtual assist applications with major insurance carriers
  • Experience in large loss project management (commercial & residential)
  • Experience with MatterPort & iCat Software Solutions
  • 15 years of experience operating a forklift

 

Niki Ramirez, Risk Response Manager

  • Associates degree in Graphic design. Studies included corporate identity, advertising design, and marketing.
  • 21 years of experience in sales and customer service.
  • Certified through the Institute of Inspection, Cleaning and Restoration (IICRC) for Water Damage Restoration, Fire & Smoke Restoration, and Odor Control.
  • Member of CRUSA, Commercial Restoration USA.
  • 10 years of experience in the property damage restoration industry.
  • Honored as Business Development Associate of the year by Rainbow's corporate team in 2015.
  • Honored as Women of the Year by Rainbow's corporate team in 2020.
  • Part of Rainbow corporate's BDA summit advisory.
  • Helped our company earn the Torch Award for Marketplace Ethics from the Better Business Bureau along with the AABE award from the Daily Herald for Business Excellence.
  • Help commercial management professionals and businesses prepare for a disaster with Emergency Response Planning (ERP).
  • In charge of brand management through social media outlets.
  • In charge of account management

 

Dennis Sannito, Director of Risk Response

  • Certified through the Institute of Inspection Cleaning & Restoration (IICRC) for Fire and Smoke Restoration

  • Certified through the Institute of Inspection Cleaning & Restoration (IICRC) for Odor Control

  • B.A. Degree from Columbia College

  • 24+ years of experience in B2B Sales and customer service

  • 6+ years of experience in developing solutions for Commercial Property Managers

  • Help businesses prepare and recover from a disaster with Emergency Response Planning

  • Member of CRUSA, Commercial Restoration USA.

 

Tom Purrazzo, Director of Risk Response

  • Degree in Marketing and Advertising from Columbia College. Focuses were on business development, brand identity, sales cycle technique, client relations, business strategy, and forecasting. 

  • Has been in the Property Management industry for the past 8 years as a licensed Community Property Manager. With this comes the understanding of what Property Managers go through with their Investors or Board of Directors. 

  • "Rising Star" Award winner in 2018 through IREM Chicago. 

  • 12 years of B2B sales experience.

  • 8 years of experience in contract negotiations, preparation, and presentation

  • Help businesses prepare and recover from a disaster with Emergency Response Planning

  • Member of CRUSA, Commercial Restoration USA.