Our Team
John Gurtler, President - Property Damage Expert and Instructor
- Certified as a Master Restorer through the Institute of Inspection Cleaning & Restoration Certification (IICRC); Master Fire & Smoke Restorer, Master Water Restorer, Master Textile Restorer, and Commercial Dying Specialist. Other IICRC certifications include: Applied Microbial Remediation.
- Council-certified as a Microbial Remediator through the American Council for Accredited Certification (ACAC). The Council of Engineering and Scientific Specialty Boards (CESB) accredit ACAC programs.
- Other expert certifications include: Insurance Loss Subrogation, EPA Lead Renovation, and OHSA-General Industry.
- Licensed asbestos inspector
- Field experience includes fire, smoke, water, and mold damage emergency mitigation and reconstruction; commercial and residential. Inspection & restoration of high-value and precious contents. Microbial and particle contamination testing, protocols, engineering controls, and remediation.
- Contents training through RIA
- Expert testimony for property damage losses in litigation.
- Recipient of the “Excellence in Leadership” award from Neighborly, holding company of Rainbow Restoration in 2011.
- Recipient of the "Top Gun" award from Neighborly every year since 2014. This award is presented to the highest ranking Rainbow franchises among the Rainbow network.
- A cohort of the 2018 Goldman Sach's 10,000 small business alumni
- Member of CRUSA, Commercial Restoration USA.
Mia Hanson, Office Manager & Estimator - Water, Mold, Fire & Contents Damage Specialist
- Certified through the Institute of Inspection, Cleaning, and Restoration (IICRC) for Water Damage Restoration
- Xactimate Level 1, 2, and 3 Certifications
- 10 years of estimating experience for water, mold, wind/hail damage, fire/smoke damage, personal property, and trauma/biohazard clean up
- Experienced in aerial imaging and a virtual assist for both interior and exterior damage
- Handling property damage for 10 years between restoration and insurance claims (water, wind/hail damage, fire/smoke damage, mold, trauma/biohazard clean up); commercial and residential
- Handling personal property damage for 10 years between restoration and insurance claims (pack out, inventories/trash outs, content cleanings) commercial and residential
- Worked Catastrophe claims in all states in the field, behind the desk, and virtually for water, wind/hail, hurricanes, tornadoes, wildfires, mudslides, etc.
- Assisted in rolling out virtual assist/aerial imaging processes for a major insurance carrier
- Managed Catastrophe call centers ramping up over 250+ temporary employees for a major insurance carrier to provide excellent customer service
- 16 years of customer service experience
Christinna Ogden, Estimator - Water, Mold, Fire Damage Specialist
-
Graduated from Vermont Law School with a Masters of Environmental Law & Policy
-
Graduated from Carthage College with a Bachelor of Arts in Geography & Earth Science
-
Minors include Climatology/Meteorology
-
Secondary language: fluent in french
-
Certified through the Institute, Cleaning, and Restoration (IICRC) for Water Damage Restoration & Fire/Smoke Restoration and Odor Control
-
Assisted in rolling out virtual assist/aerial imaging processes for a major insurance carrier.
-
Xactimate Level 1 & 2 Certifications
-
15 years of customer service experience
-
Experienced in aerial imaging and a virtual assist for both interior and exterior damages
-
Worked catastrophe claims in all states both virtually and fast track scenarios
-
Licensed adjuster for property & casualty in 50 states
-
Estimating experience for water damage, mold remediation, wind/hail damage, fire/smoke damage, and rebuild
-
Bilingual - fluent in French
Steve DeAvila, Operations Manager - Water, Mold, Fire Damage and Contents Specialist
- Certified through the Institute of Inspection, Cleaning and Restoration (IICRC) for Water Damage Restoration, Fire & Smoke Restoration, and Odor Control.
- Contents training through RIA
- Promoted from Contents Manager to Operations Manager
- Field experience includes fire, smoke, water, and mold damage mitigation - content inventory, pack out and cleaning; commercial and residential.
- 16 years of experience in customer service
- 12 years of experience as a supervisor
- 12 years of experience handling personal property
- Received recognition for being voted BEST communication and most motivated by his peers
Adriana Lopez, Fire Mitigation Specialist
- Certified through the Institute of Inspection, Cleaning, and Restoration (IICRC) for Fire Restoration and Odor Control
- 18 years of experience in the restoration field - Field experience includes fire, smoke, water, and mold damage mitigation - trauma cleanup - drying documents - content inventory, pack out and cleaning; commercial and residential.
- 18 years of customer service experience.
- Primary focus is fire damage restoration and contents restoration.
- Received recognition for being voted BEST documentation, communication, most organized, and most detail-oriented by her peers.
- Bilingual in Spanish
- Experience with MatterPort & iCat Software Solutions
Angelo Gutierrez, Project Manager - Water Damage Specialist
- Certified through the Institute of Inspection, Cleaning, and Restoration (IICRC) for Water Damage Restoration, Applied Structural Drying, & Fire Restoration
- 9 years of management experience
- 15 years of customer service experience
- Field experience includes water damage restoration, content cleaning, content inventorying, content pack-outs, mold remediation, fire/odor restoration, and biohazard clean up
- Experience in large loss project management (commercial & residential)
- Primary focus is water damage restoration
- Bilingual in Spanish
Jose Noriega, Project manager - Water Damage Specialist
- Certified through the Institute of Inspection, Cleaning, and Restoration (IICRC) for Water Damage Restoration & Applied Structural Drying
- Subrogation experience
- Licensed asbestos inspector
- Field experience includes water damage restoration, content cleaning, content inventorying, content pack-outs, mold remediation, fire/odor restoration, and biohazard clean up
- Primary focus is water damage restoration
- 8 years of water, fire, smoke, mold, and biohazard damage clean up
- 8 years of management/customer service experience
- Experience with utilizing virtual assist applications with major insurance carriers
- Experience in large loss project management (commercial & residential)
- Experience with MatterPort & iCat Software Solutions
- 15 years of experience operating a forklift
Niki Ramirez, Risk Response Manager
- Associates degree in Graphic design. Studies included corporate identity, advertising design, and marketing.
- 21 years of experience in sales and customer service.
- Certified through the Institute of Inspection, Cleaning and Restoration (IICRC) for Water Damage Restoration, Fire & Smoke Restoration, and Odor Control.
- Member of CRUSA, Commercial Restoration USA.
- 10 years of experience in the property damage restoration industry.
- Honored as Business Development Associate of the year by Rainbow's corporate team in 2015.
- Honored as Women of the Year by Rainbow's corporate team in 2020.
- Part of Rainbow corporate's BDA summit advisory.
- Helped our company earn the Torch Award for Marketplace Ethics from the Better Business Bureau along with the AABE award from the Daily Herald for Business Excellence.
- Help commercial management professionals and businesses prepare for a disaster with Emergency Response Planning (ERP).
- In charge of brand management through social media outlets.
- In charge of account management
Dennis Sannito, Director of Risk Response
-
Certified through the Institute of Inspection Cleaning & Restoration (IICRC) for Fire and Smoke Restoration
-
Certified through the Institute of Inspection Cleaning & Restoration (IICRC) for Odor Control
-
B.A. Degree from Columbia College
-
24+ years of experience in B2B Sales and customer service
-
6+ years of experience in developing solutions for Commercial Property Managers
-
Help businesses prepare and recover from a disaster with Emergency Response Planning
-
Member of CRUSA, Commercial Restoration USA.
Tom Purrazzo, Director of Risk Response
-
Degree in Marketing and Advertising from Columbia College. Focuses were on business development, brand identity, sales cycle technique, client relations, business strategy, and forecasting.
-
Has been in the Property Management industry for the past 8 years as a licensed Community Property Manager. With this comes the understanding of what Property Managers go through with their Investors or Board of Directors.
-
"Rising Star" Award winner in 2018 through IREM Chicago.
-
12 years of B2B sales experience.
-
8 years of experience in contract negotiations, preparation, and presentation
-
Help businesses prepare and recover from a disaster with Emergency Response Planning
-
Member of CRUSA, Commercial Restoration USA.