Name: Rainbow Restoration of South & West Suburbs, IL
Address: 5859 W 117th Pl, Alsip, IL, 60803
Telephone: 7084600911

President - Property Damage Expert and Instructor

Certified as a Master Restorer through the Institute of Inspection Cleaning & Restoration Certification (IICRC); Master Fire & Smoke Restorer, Master Water Restorer, Master Textile Restorer, and Commercial Dying Specialist. Other IICRC certifications include: Applied Microbial Remediation.
Council-certified as a Microbial Remediator through the American Council for Accredited Certification (ACAC). The Council of Engineering and Scientific Specialty Boards (CESB) accredit ACAC programs.
Other expert certifications include: Insurance Loss Subrogation, EPA Lead Renovation, and OHSA-General Industry.
Licensed asbestos inspector
Field experience includes fire, smoke, water, and mold damage emergency mitigation and reconstruction; commercial and residential. Inspection & restoration of high-value and precious contents. Microbial and particle contamination testing, protocols, engineering controls, and remediation.
Contents training through RIA
Expert testimony for property damage losses in litigation.
Recipient of the “Excellence in Leadership” award from Neighborly, holding company of Rainbow Restoration in 2011.
Recipient of the "Top Gun" award from Neighborly every year since 2014. This award is presented to the highest ranking Rainbow franchises among the Rainbow network.
A cohort of the 2018 Goldman Sach's 10,000 small business alumni
Member of CRUSA, Commercial Restoration USA.

Customer Service Manager

Certified through the Institute of Inspection, Cleaning, and Restoration (IICRC) for Water Damage Restoration
Xactimate Level 1, 2, and 3 Certifications
10 years of estimating experience for water, mold, wind/hail damage, fire/smoke damage, personal property, and trauma/biohazard clean up
Experienced in aerial imaging and a virtual assist for both interior and exterior damage
Handling property damage for 10 years between restoration and insurance claims (water, wind/hail damage, fire/smoke damage, mold, trauma/biohazard clean up); commercial and residential
Handling personal property damage for 10 years between restoration and insurance claims (pack out, inventories/trash outs, content cleanings) commercial and residential
Worked Catastrophe claims in all states in the field, behind the desk, and virtually for water, wind/hail, hurricanes, tornadoes, wildfires, mudslides, etc.
Assisted in rolling out virtual assist/aerial imaging processes for a major insurance carrier
Managed Catastrophe call centers ramping up over 250+ temporary employees for a major insurance carrier to provide excellent customer service
17 years of customer service experience
Responsible for customer experience/satisfaction, estimate audits, compliance for insurance programs, day-to-dat operations, and overseeing the estimating department.

Estimator - Water, Mold, Fire Damage Specialist

Graduated from Vermont Law School with a Masters of Environmental Law & Policy
Graduated from Carthage College with a Bachelor of Arts in Geography & Earth Science
Minors include Climatology/Meteorology
Secondary language: fluent in french
Certified through the Institute, Cleaning, and Restoration (IICRC) for Water Damage Restoration & Fire/Smoke Restoration and Odor Control
Assisted in rolling out virtual assist/aerial imaging processes for a major insurance carrier.
Xactimate Level 1 & 2 Certifications
16 years of customer service experience
Experienced in aerial imaging and a virtual assist for both interior and exterior damages
Worked catastrophe claims in all states both virtually and fast track scenarios
Licensed adjuster for property & casualty in 50 states
Estimating experience for water damage, mold remediation, wind/hail damage, fire/smoke damage, and rebuild
Bilingual - fluent in French

Fire Mitigation Specialist

Certified through the Institute of Inspection, Cleaning, and Restoration (IICRC) for Fire Restoration and Odor Control
19 years of experience in the restoration field - Field experience includes fire, smoke, water, and mold damage mitigation - trauma cleanup - drying documents - content inventory, pack out and cleaning; commercial and residential.
19 years of customer service experience.
Primary focus is fire damage restoration and contents restoration.
Received recognition for being voted BEST documentation, communication, most organized, and most detail-oriented by her peers.
Bilingual in Spanish
Experience with MatterPort & iCat Software Solutions

Project Manager - Water Damage Specialist

Certified through the Institute of Inspection, Cleaning, and Restoration (IICRC) for Water Damage Restoration & Applied Structural Drying
Subrogation experience
Licensed asbestos inspector
Field experience includes water damage restoration, content cleaning, content inventorying, content pack-outs, mold remediation, fire/odor restoration, and biohazard clean up
Primary focus is water damage restoration
9 years of water, fire, smoke, mold, and biohazard damage clean up
9 years of management/customer service experience
Experience with utilizing virtual assist applications with major insurance carriers
Experience in large loss project management (commercial & residential)
Experience with MatterPort & iCat Software Solutions
16 years of experience operating a forklift

Risk Response Manager

Associates degree in Graphic design. Studies included corporate identity, advertising design, and marketing.
22 years of experience in sales and customer service.
Certified through the Institute of Inspection, Cleaning and Restoration (IICRC) for Water Damage Restoration, Fire & Smoke Restoration, and Odor Control.
Member of CRUSA, Commercial Restoration USA.
11 years of experience in the property damage restoration industry.
Honored as Business Development Associate of the year by Rainbow's corporate team in 2015.
Honored as Women of the Year by Rainbow's corporate team in 2020.
Part of Rainbow corporate's BDA summit advisory.
Helped our company earn the Torch Award for Marketplace Ethics from the Better Business Bureau along with the AABE award from the Daily Herald for Business Excellence.
Help commercial management professionals and businesses prepare for a disaster with Emergency Response Planning (ERP).
In charge of brand management through social media outlets.
In charge of account management

Our Team