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Our Team

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  • John Gurtler

    John Gurtler

    President - Property Damage Expert and Instructor

    • Certified as a Master Restorer through the Institute of Inspection Cleaning & Restoration Certification (IICRC); Master Fire & Smoke Restorer, Master Water Restorer, Master Textile Restorer, and Commercial Dying Specialist. Other IICRC certifications include: Applied Microbial Remediation.
    • Council-certified as a Microbial Remediator through the American Council for Accredited Certification (ACAC). The Council of Engineering and Scientific Specialty Boards (CESB) accredit ACAC programs.
    • Other expert certifications include: Insurance Loss Subrogation, EPA Lead Renovation, and OHSA-General Industry.
    • Licensed asbestos inspector
    • Field experience includes fire, smoke, water, and mold damage emergency mitigation and reconstruction; commercial and residential. Inspection & restoration of high-value and precious contents. Microbial and particle contamination testing, protocols, engineering controls, and remediation.
    • Contents training through RIA
    • Expert testimony for property damage losses in litigation.
    • Recipient of the “Excellence in Leadership” award from Neighborly, holding company of Rainbow Restoration in 2011.
    • Recipient of the "Top Gun" award from Neighborly every year since 2014. This award is presented to the highest ranking Rainbow franchises among the Rainbow network.
    • A cohort of the 2018 Goldman Sach's 10,000 small business alumni
    • Member of CRUSA, Commercial Restoration USA.
  • Mia Hanson

    Mia Hanson

    Customer Service Manager

    • Certified through the Institute of Inspection, Cleaning, and Restoration (IICRC) for Water Damage Restoration
    • Xactimate Level 1, 2, and 3 Certifications
    • 10 years of estimating experience for water, mold, wind/hail damage, fire/smoke damage, personal property, and trauma/biohazard clean up
    • Experienced in aerial imaging and a virtual assist for both interior and exterior damage
    • Handling property damage for 10 years between restoration and insurance claims (water, wind/hail damage, fire/smoke damage, mold, trauma/biohazard clean up); commercial and residential
    • Handling personal property damage for 10 years between restoration and insurance claims (pack out, inventories/trash outs, content cleanings) commercial and residential
    • Worked Catastrophe claims in all states in the field, behind the desk, and virtually for water, wind/hail, hurricanes, tornadoes, wildfires, mudslides, etc.
    • Assisted in rolling out virtual assist/aerial imaging processes for a major insurance carrier
    • Managed Catastrophe call centers ramping up over 250+ temporary employees for a major insurance carrier to provide excellent customer service
    • 17 years of customer service experience
    • Responsible for customer experience/satisfaction, estimate audits, compliance for insurance programs, day-to-dat operations, and overseeing the estimating department.
  • Christinna Ogden

    Christinna Ogden

    Estimator - Water, Mold, Fire Damage Specialist

    • Graduated from Vermont Law School with a Masters of Environmental Law & Policy
    • Graduated from Carthage College with a Bachelor of Arts in Geography & Earth Science
    • Minors include Climatology/Meteorology
    • Secondary language: fluent in french
    • Certified through the Institute, Cleaning, and Restoration (IICRC) for Water Damage Restoration & Fire/Smoke Restoration and Odor Control
    • Assisted in rolling out virtual assist/aerial imaging processes for a major insurance carrier.
    • Xactimate Level 1 & 2 Certifications
    • 16 years of customer service experience
    • Experienced in aerial imaging and a virtual assist for both interior and exterior damages
    • Worked catastrophe claims in all states both virtually and fast track scenarios
    • Licensed adjuster for property & casualty in 50 states
    • Estimating experience for water damage, mold remediation, wind/hail damage, fire/smoke damage, and rebuild
    • Bilingual - fluent in French
  • Adriana Lopez

    Adriana Lopez

    Fire Mitigation Specialist

    • Certified through the Institute of Inspection, Cleaning, and Restoration (IICRC) for Fire Restoration and Odor Control
    • 19 years of experience in the restoration field - Field experience includes fire, smoke, water, and mold damage mitigation - trauma cleanup - drying documents - content inventory, pack out and cleaning; commercial and residential.
    • 19 years of customer service experience.
    • Primary focus is fire damage restoration and contents restoration.
    • Received recognition for being voted BEST documentation, communication, most organized, and most detail-oriented by her peers.
    • Bilingual in Spanish
    • Experience with MatterPort & iCat Software Solutions
  • Matt Leisure

    Matt Leisure

    VP of Risk Management

    • 20+ years of experience in business development and market growth by providing an exceptional customer experience every single time.
    • Certified through the Institute of Inspection, Cleaning, and Restoration (IICRC) for Water Damage Restoration, Fire & Smoke Restoration, and Odor Control.
    • Member of multiple accredited CRE associations, including BOMA(Chicago, Houston, Indianapolis) and IFMA.
    • 10+ years of experience in the commercial property damage restoration industry.
    • Recognized as a top producer for Commercial Business Development Associate by SERVPRO's corporate team numerous times.
    • Blackstone Pilot Program is a Certified Operator for the Downtown Chicago initiative across the nation.
    • Helped my previous franchises earn recognition as a top 100 and 50 franchise while placing 3rd for commercial projects completed.
    • Help commercial management professionals and businesses prepare for a disaster with Business Continuity and Emergency Response Planning (ERP).
    • Efficient in brand management through multiple social media outlets, including the highest CTR in the industry through Google My Business.
    • Leadership capacities and capabilities in account management, client and market share, branding, and business development.
    • Responded to numerous CAT events around the country for fires, floods, hurricanes, and tornadoes.
  • Jose Noriega

    Jose Noriega

    Project Manager - Water Damage Specialist

    • Certified through the Institute of Inspection, Cleaning, and Restoration (IICRC) for Water Damage Restoration & Applied Structural Drying
    • Subrogation experience
    • Licensed asbestos inspector
    • Field experience includes water damage restoration, content cleaning, content inventorying, content pack-outs, mold remediation, fire/odor restoration, and biohazard clean up
    • Primary focus is water damage restoration
    • 9 years of water, fire, smoke, mold, and biohazard damage clean up
    • 9 years of management/customer service experience
    • Experience with utilizing virtual assist applications with major insurance carriers
    • Experience in large loss project management (commercial & residential)
    • Experience with MatterPort & iCat Software Solutions
    • 16 years of experience operating a forklift
  • Niki Ramirez

    Niki Ramirez

    Risk Response Manager

    • Associates degree in Graphic design. Studies included corporate identity, advertising design, and marketing.
    • 22 years of experience in sales and customer service.
    • Certified through the Institute of Inspection, Cleaning and Restoration (IICRC) for Water Damage Restoration, Fire & Smoke Restoration, and Odor Control.
    • Member of CRUSA, Commercial Restoration USA.
    • 11 years of experience in the property damage restoration industry.
    • Honored as Business Development Associate of the year by Rainbow's corporate team in 2015.
    • Honored as Women of the Year by Rainbow's corporate team in 2020.
    • Part of Rainbow corporate's BDA summit advisory.
    • Helped our company earn the Torch Award for Marketplace Ethics from the Better Business Bureau along with the AABE award from the Daily Herald for Business Excellence.
    • Help commercial management professionals and businesses prepare for a disaster with Emergency Response Planning (ERP).
    • In charge of brand management through social media outlets.
    • In charge of account management
  • Shawn Futch

    Shawn Futch

    Director of Operations

    • 29+ years of experience in turnkey restoration of residential, commercial and industrial properties. (water, wind/hail damage, fire/smoke damage, mold, trauma/biohazard clean up)
    • Decades of estimating experience for water, mold, wind/hail damage, fire/smoke damage, personal property, and trauma/biohazard clean up
    • Certificates held IICRC(multiple), OSHA 10, ICRA and NADCA
    • Worked CAT claims around the country for fires, flood, hurricanes, tornadoes.
    • Well rounded in all facets of the restoration industry
    • Established SOP's for the life of file both from the administration and field aspects.
    • Experience with Matterport and Docusketch
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