Rainbow Restoration of North Vancouver

Conrad was punctual and professional. He used some high tech infra red cameras to investigate a leak from an upstairs bathroom. He tested the ceiling and bathroom hardwood floors for moisture and mold. Ultimately, he recommended a plumber and confirmed no serious water damage or mold growth. He also investigated a basement leak and recommended a contractor to fix our exterior drainage problem. Since neither leak had caused serious water damage, he declined the project and recommended a different course of action. We appreciate his time and honesty. We will use him in the future if we ever have serious water damage or a mold problem.

Completed mold eradication, mold remediation and water damage repair of my basement/crawlspace We had an under-the-house hot water pipe break, sometime in December, 2013. Through an unusually high water and electrical billing, we became of the cracked pipe. We called Nate's Plumbing (Clark County, WA) and he performed the emergency pipe repair. We then went to Angie's List to find someone to deal with the water damage and the vast amount of mold which had grown during the water pipe's spraying into the basement for almost two months. We read the reviews of several companies and chose Rainbow Restoration. Conrad Cluff and his crew were very responsive and got to work right away. Always courteous, friendly, professional and clean, they killed the mold right away and removed all of the soaked insulation and then arranged for a subcontractor to use high-pressure soda blasting to remove the vast amount of staining in a nearly 3,000 square foot area under the floor, including the vertical shear walls and floor joists and I-Beams. They then arranged for another sub to bid on replacing the insulation. Finally, they repaired all the water damage to some wood structures and air conditioning ducts. During this time Conrad and his crew followed all the current mold remediation protocols and dealt with my insurance company; sending regular reports and photos to the claims adjuster at The Hartford. I had barely to lift a finger. Conrad and crew did it all or arranged for specialty trades to do necessary stages of the job . Sometimes I though the most difficult job was dealing with the insurance company; but they did it to perfection.

We had significant water damage in our finished basement (900 sq ft) due to a third party mistake involving our outside irrigation system. Our project involved complete tear out of carpet and padding plus partial removal of built-ins, baseboards and sheetrock. Tear out was completed in a matter of hours. Drying required 5 to 6 days and then reconstruction began. Rainbow was responsive but not the first available remediation company. However, once I had an opportunity to talk with Conrad Cluff and his Project Manager Scott Alexander, it was clear they were experts on water remediation. Our basement was such a mess, we had no idea where to begin and what did or did not need to be removed and what insurance would cover. Conrad and Scott were confident about what needed to be done and advised us on contacting insurance adjusters. This was a very stressful situation. Our basement is a living space including an entertainment area, office, guest area and children's play space. Our carpet was saturated and our entire house was beginning to smell. We discovered the water damage on a Thursday morning. The responsible third party was slow to take responsibility and we were not certain where to begin. I began to contact remediation companies that afternoon. Rainbow was not able to inspect our needs until the next morning. However, Conrad was very informative over the phone. I had already spoken to two other remediation contractors who were giving me different information on what needed to be removed. Conrad was clearly an expert explaining that because we were dealing with class 3 water and due to the high potential for microbial growth, all carpet and padding needed to go immediately. We met with Rainbow on Friday morning. We gave them the green light on Friday afternoon and their crew began immediately and worked until about 10PM to fully remove contaminated material. Drying began immediately thereafter and then reconstruction took place. Conrad Cluff provided project budgets for both the remediation and reconstruction to our insurance company. All Rainbow employees were skilled, professional and good communicators. All of their subcontractors were topnotch (HVAC, Landscape/irrigation, carpet installation). We would absolutely recommend Rainbow Restoration to others!