About Rainbow Restoration

The Rainbow Restoration^® of NE Kansas franchise is owned and operated by longtime Lawrence residents, Nick and Raegann Berger. Nick has over 2 decades of experience in the commercial, and residential construction, remodeling, and restoration business. Our team is well equipped to handle emergencies 24/7 including water, fire, smoke, mold damage cleanup, trauma scene cleanup, and restoration. Additional services include carpet and upholstery cleaning and deodorizing, grout and hard surface cleaning, wind and storm damage restoration, reconstruction/remodeling, contents removal and cleaning and insurance claims assistance.

Using our Rapid Structural Drying equipment and procedures we can dry structures quicker and with less replacement cost than ever before possible. With our “World Class Customer Service,” you can be assured we will exceed your expectations. Besides providing you with a very positive experience, we will work closely with you to provide you with the best prices and service for drying wet structural materials and carpet cleaning.

Rainbow Restoration takes its role as a restoration services provider seriously and offers the following accountability systems to ensure you and your insurance coverage provider peace of mind:

Industry-standardized pricing using Xactimate^® software
Complete job site documentation using Rainbow Restoration proprietary software
Web portal providing real-time claims averages statistics
Specific documentation consistent with your requirements

Our 24/7 Rapid Response Team is ready to go to work with you in Lawrence, Topeka, Eudora, Baldwin City, Ottawa and the surrounding communities.

If you have any questions about our services OR have an emergency situation that requires our Rapid Response Team’s assistance, please feel free to contact us at 785-371-2400.

Established in 1981, Rainbow Restoration has over 300 service locations around the world offering restoration and carpet care services. All of our businesses operate based on the philosophy of providing professional services with excellent workmanship and attention to detail.

Rainbow Restoration always strives to exceed our customer's expectations! That's why our customers can always expect Free Estimates with No Hidden Costs... and all work is completed with a Satisfaction Guarantee!

Rainbow Restoration is a subsidiary of Neighborly®, a worldwide franchise-holding corporation supporting over 1100 franchisees in the United States and twenty-four foreign countries.

Mission

Provide world-class customer service with, friendly, honest, and caring attitudes, restoring our customers' property as quickly as possible, adhering to our Code of Values.

Vision

To be the dominant water, fire, smoke, and mold damage repair company in Northeast Kansas, exceeding customer and employee expectations.

We live our Code of Values by ...

Respect

Treating others as we would like to be treated.
Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
Responding in a timely fashion.
Speaking calmly, and respectfully, without profanity or sarcasm.
Acknowledging everyone as right from their own perspective.

Integrity

Making only agreements we are willing, able and intend to keep.
Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
Looking to the system for correction and proposing all possible solutions if something is not working.
Operating in a responsible manner: "above the line."
Communicating honestly and with purpose.
Asking clarifying questions if we disagree or do not understand.
Never saying anything about anyone that we would not say to him or her.

Customer Focus

Continuously striving to maximize internal and external customer loyalty.
Making our best effort to understand and appreciate the customer’s needs in every situation.