Top 10 Questions for your Water Loss Contractor

When it comes to a water-related disaster in your home, advanced preparation is the best defense. Understanding your insurance and knowing the right questions to ask about water mitigation certification is key to protecting your home and family.

Important Questions about Water Mitigation Certification

Does your company hold water mitigation certification from the Institute of Inspection, Cleaning & Restoration Certification (IICRC)?

This nonprofit agency serves over 25 countries, setting standards for water damage restoration and ensuring experienced, quality professionals.

Are the technicians performing the work trained, with water mitigation certification from IICRC? Do they have water mitigation certification cards to show to the property owner?

When verifying water mitigation certification, Cleantrust patches and ID cards identify professionals with training to identify moisture sources and mold, contain or remove damage, and dry materials to prevent further microorganism spread.

What system of drying do you use? On a clean water loss, does it dry the structure quickly enough to reduce the need for replacement materials?

Addressing the situation quickly is key to preventing further damage and water contamination.

What type of vacuums and specialty extraction tools do you use?

You want the latest technology in vacuums and extraction equipment to ensure the quick and complete recovery of your home.

On a clean water loss, how do you know the carpet and cushion have been adequately extracted?

If water is not extracted and completely dry in 12 to 24 hours, remaining moisture could lead to mold.

What type of air movers and dehumidifiers do you use?

Look for professional grade equipment, as these are vital in preventing mold and microorganism growth.

How do you determine how much drying equipment to leave at each job?

Specialized tools should be used to measure moisture levels and determine necessary equipment.

What types of meters do you use to test moisture content in structure materials like carpet and cushion, sub-floors, wood, concrete, tile, and drywall?

The latest technology is essential for top-notch results.

What type of documentation do you give the property owner to prove to them you dried the structure properly and that it was returned to a pre-loss condition that will not promote mold growth?

Detailed documentation of equipment used, work performed, readings, test results, and photos should be included as proof of success.

How do you keep the affected areas in the structure separate from the unaffected areas?

Isolating the damaged area properly speeds the drying process, and prevents the spread of moisture to unaffected areas.

Insurance Policy Questions

Will my loss be covered?

Only your insurance company can verify this after an investigation.

Is there a deductible?

Amounts can vary, and oftentimes, this deductible will need to be paid directly to your contractor before work can commence.

What is your mortgage company's role?

As both you and your lender have a vested financial interest in your home, the check you will receive from the insurance company typically requires both you and your lender to sign it in order to release repair funds. Contact your lender for endorsement instructions and the release of your funds for repairs.

What if my home is unlivable?

Your claims representative can advise you about policy coverage for living expenses and assist you in locating temporary housing.

Rainbow Restoration® offers water mitigation certification from the IICRC and is here to help you at this trying time. You can count on our trained professionals to get your home and your life back in order quickly, using the latest technology and equipment available.